Our Policy
LATE CANCELLATION/NO-SHOW POLICY
Scheduled lessons may be changed as to time and/or place by notifying Drive Pro Driving School Ltd. of the intended change at least
twenty-four (24) hours in advance of the lesson. If a student cancels late or is otherwise unable to attend or does not show for a scheduled lesson, then the student will, at our discretion, be charged twenty ($20) dollars or else will forfeit the lesson time.
This fee reflects the loss of earnings to the school and the instructor, as the lost time could have been better spent in the training of another student. If another student can be inserted into the time we reserved for you, then there will be no charge at all. Remember, there is NEVER a charge for lessons canceled in a timely manner.
Thank you for your consideration.
Company Policies
MISSION STATEMENT
To produce safe and knowledge drivers by providing quality instructions from professional and well-trained instructors.
PRIVATE LESSONS
We offer private lessons to our students. That is, under most circumstances only two people, the student and instructor, are in the training vehicle at one time. There may be occasions when others may have to be present due to scheduling issues or for training purposes. However, on your road test ICBC might place multiple examiners in the car, and we can’t control what ICBC does.
LESSON DETAILS
Lessons will normally be a full 60 minutes or 90 minutes or 120 minutes or any other length of time agreed upon between student and school or student and instructor. During the lesson, the student will receive both driving time behind the wheel and verbal training where the training vehicle may or may not be in actual motion due to safety considerations, and each of our lessons contains at least 60% actual practice driving time. All lessons start and end at the appointed time, although the lesson may start earlier if there is mutual agreement between the student and the instructor. If the student is late for a lesson appointment the student loses that portion of the lesson time for which he or she was late. If the instructor is late for a lesson appointment the student does not lose any lesson time, as the student will receive a time extension of his or her lesson equal to the time the instructor was late either immediately at the end of the same lesson or on another lesson at a future date in addition to that lesson’s normal and regular length.
Please allow your instructor a 15 minutes grace period if he or she is not at the appointed place at the appointed time before contacting Drive Pro Driving School Ltd. Your instructor may be delayed due to heavy traffic or due to other circumstances beyond our control, but rest assured you will always receive the time that is due to you.
ISSUE RESOLUTION
What should a student do if there is some issue with the service our driving school provides? Firstly, talk it over with your instructor. They are all trained professionals who know how to listen and whose job it is to make you as comfortable as possible while teaching you to be a good, safe driver. If that does not resolve the situation, then call us at Drive Pro Driving School Ltd. and ask to speak to the Office Manager and we will do everything in our power to make things right for you.
WITHDRAWALS AND REFUNDS
All students will receive the driving time they have paid for or, in the case of a prepaid package of lessons; students can receive a refund of any unused in-car portion of their package (for in-car lessons not yet received) by notifying Drive Pro Driving School Ltd. of the intention to withdraw from all remaining lessons. The student will be charged the regular single lesson rate only for the in-car lessons already taught. There are no other service charges for withdrawing from lessons provided you cancel according to the guidelines contained in the Late Cancel / No Show Policy.
THE ROAD TEST
ICBC charges applicants $35 for a Class 7 road test and $75 for an original license fee when an applicant passes a road test (a total of $110). For Class 5 road test, ICBC charges $50 and license fee can vary between $17-$75. Applicants must present themselves to ICBC at least 15 minutes before the test is to begin. ICBC may charge you $25 if any road test is not cancelled with them at least 48 hours in advance. ICBC will need (i) your Learners Drivers License; (ii) primary and secondary I.D. (see “Proof of Identity” on the inside cover of the Road Sense for Drivers Guide); and (iii) the $110.00 mentioned above. You may be refused a road test if any of the above is missing. You must notify us of your desire to cancel a road test at least 72 hours in advance to avoid ICBC charging you the $25 late cancellation fee mentioned above.